A 60–Minute Response Time Guarantee
Every assistance request you submit to us will be responded to within maximum 1 hour. If for any reason whatsoever your ticket or email needs additional assistance from a sysadmin, we will without delay forward it and leave a comment to inform you that your issue is being worked on. If you order our Administration Services package, any of the server administration tasks included there will be completed at a time that is convenient for you.
An Exceptional Customer Care Service
Our technical support staff will be online for you 24/7 should you require assistance working with the Control Panel or with any of the apps that we have preinstalled for you on the dedicated web hosting server. And if you require help handling all the routine admin tasks on your dedicated server, you can take a glance at our Administration Services package, which includes data backup hard drive storage space, weekly OS updates, problem troubleshooting and software installation services, server monitoring and rebooting procedures, etc.
An Intuitive Help Section
We have provided the Control Panel with a fully detailed knowledgebase, which offers in–depth explanations of all its features and functions. Furthermore, we have shot in–depth video tutorials that will further reveal to you how to perform a particular task or troubleshoot a typically encountered issue. All the educational articles and the tutorial videos are easily reachable from each section of the Control Panel via the Help and Videos buttons in the top right corner.