The support that you will receive from your cloud hosting provider is very important, regardless if you have pre-sales questions and you aren't a customer yet, or you've got a technical trouble with an active account. Prompt and clear information about a question or a problem can save you lots of time and efforts, not mentioning that this is generally a proof that you are ordering from a real website hosting supplier not from a reseller. If you acquire a hosting account through a company that does not own its servers and it cannot access them immediately, it is very likely that you will wait for a day or two so as to get a reply to any kind of question, so your web sites may remain offline for ages. Alternatively, a provider which offers various ways of communication and has a tech support crew available at any time will assist you to right away and help you minimize or totally avoid any downtime and potential losses.
24/7 Customer Support in Cloud Hosting
We offer 24/7 customer, billing and technical support for our Linux cloud hosting packages. Even if you are not our client yet and you have questions, we can assist you right away and provide you with the necessary info, in order to give you the choice to make the best decision when you purchase a new web hosting account. We are available at any time, including holidays and weekends, and we provide various options for communication to contact us - live chat, phone, e-mails and support tickets. To make things easier for you, we have several phone numbers all over the world, so you're able to call the one which is closer to you. The max response time for the e-mail messages and the tickets is 1 hour. The typical response time is no more than 15-20 min, which means that you can forget all about waiting for a few days to get support for some task or issue, regardless of its complexity.