When your hosting service provider offers live chat support, you will be able to speak with an agent live and find out helpful info or get a problem resolved timely. The key advantage of using chat instead of calling to talk with a live person is that you need only a computer with Internet connection, so you will not pay any fees if you are in a different country or state. Furthermore, it is easier to copy and paste data for instance domain names, usernames or error messages in other words details that are sometimes difficult to share with the other side on the telephone. The real-time chat is also a quicker way to contact the web hosting company's support crew compared to using a ticketing system. Last, but not least, in the event that some issue requires some more time to be dealt with, you can do something else entirely while you wait for support on the live chat, therefore you won't lose time - something that's not possible when you are on the phone.