When your hosting service provider offers live chat support, you will be able to speak with an agent live and find out helpful info or get a problem resolved timely. The key advantage of using chat instead of calling to talk with a live person is that you need only a computer with Internet connection, so you will not pay any fees if you are in a different country or state. Furthermore, it is easier to copy and paste data for instance domain names, usernames or error messages in other words details that are sometimes difficult to share with the other side on the telephone. The real-time chat is also a quicker way to contact the web hosting company's support crew compared to using a ticketing system. Last, but not least, in the event that some issue requires some more time to be dealt with, you can do something else entirely while you wait for support on the live chat, therefore you won't lose time - something that's not possible when you are on the phone.
Live Chat Support in Cloud Hosting
We provide a live chat assistance service for all Linux cloud hosting packages that we offer and we are able to help you with almost everything live. If you don't have an account with our company yet, we can give you more information about the packages in order to help you to get the most suitable package. If you are an existing customer, we're able to assist you with any general or billing issue and also with plenty of common tech issues, for example an email address installation in a desktop e-mail client. In case you can't give us a call for some reason or you are in some country where we don't have a local telephone number, the live chat will be the best option to get in touch with us. Certainly, some problems require additional time to examine and test, therefore you'll have to open a support ticket to our technicians, however, we can save you time and help you with various problems on the chat.