There are different ways to get in touch with the web hosting company whose services you’re using, but the one that you will invariably find regardless of which company you opt for is a ticketing system. This is the least complicated channel of communication for a number of reasons. If no client support team member is free at the moment and they are all occupied, a phone call may not be answered, but a ticket will always be received. Additionally, you can copy/paste large bits of information without needing to worry about typographical errors, and if a particular problem needs more time to be resolved or a number of responses need to be exchanged, all the information will be in the very same location, so either party can always see the comments added by the other one. The negative aspect of using tickets to get in touch with your hosting provider is that they are typically separate from the web hosting platform, which suggests that if you have to supply information or to follow directions, you will need to use at least 2 separate systems and this number may grow if you’d like to manage multiple domain names. In addition, lots of web hosting companies respond to tickets after a couple of hours, or even once in every 24 hours, and for you as a customer, this means wasted time while awaiting a reply.
Integrated Ticketing System in Cloud Hosting
In contrast to what you may find with numerous other hosting providers, the ticketing system that we’re using with our Linux cloud hosting packages is an integral part of the Hepsia hosting Control Panel, which is included with all accounts. You won’t have to remember several sign-on credentials, as you will be able to manage your tickets and the hosting account itself from one single location. So, in case you’ve got an inquiry or bump into an issue, you can contact our client care staff representatives right away. Our ticketing system features a clever search mechanism. This suggests that even in case you have submitted a vast number of tickets through the years, you will be able to track down the one that you need without effort. Additionally, you can read knowledge base recommendations for fixing commonly confronted difficulties.